新冠状病毒肺炎疫情下人力资源服务业的发展思考
8. Thoughts on the Development of Human
Resources Service Industry in the COVID-19 Pneumonia Outbreak
Resources Service Industry in the COVID-19 Pneumonia Outbreak
近期突然爆发的新冠状病毒肺炎疫情涉及面大，给当下和今后一段时期我国的社会经济带来巨大的突变式的影响。对人力资源服务业而言，疫情下的人力资源服务业短期内不可避免地受到严重冲击，但也会出现新的发展机遇，疫情将会推动人力资源服务业务模式发生巨大的变革。
The recent outbreak of the COVID-19
pneumonia epidemic has a large-scale impact, which will have a huge abrupt
impact on our society and economy at present and in the future. For the human
resources service industry, the human resources service industry under the
epidemic situation will inevitably be severely impacted in the short term, but
there will also be new development opportunities. The epidemic situation will
promote huge changes in the human resources service business model.
pneumonia epidemic has a large-scale impact, which will have a huge abrupt
impact on our society and economy at present and in the future. For the human
resources service industry, the human resources service industry under the
epidemic situation will inevitably be severely impacted in the short term, but
there will also be new development opportunities. The epidemic situation will
promote huge changes in the human resources service business model.
1. 新冠状病毒肺炎疫情给人力资源服务业带来的挑战
当下，除疫情相关的医药及诊疗服务行业短期有突变式发展机会外，疫情笼
罩下的绝大部分需求、投资、消费、出口等将会受到严重冲击，大部分企业的经
营规模将可能会出现明显的缩减预期，这无疑会给短期内的人力资源服务行业带来收益急剧下滑的严峻挑战。
1. Challenges of COVID-19 pneumonia to
human resources service industry
human resources service industry
Currently, in addition to the short-term
sudden development opportunities in the medical and diagnostic services
industries related to the epidemic, most of the demand, investment, consumption,
and exports covered by the epidemic will be severely impacted, and the business the scale of most companies may appear Obviously reducing expectations, this will
undoubtedly bring a severe challenge to the human resources service industry in
the short term, which has a sharp decline in revenue.
sudden development opportunities in the medical and diagnostic services
industries related to the epidemic, most of the demand, investment, consumption,
and exports covered by the epidemic will be severely impacted, and the business the scale of most companies may appear Obviously reducing expectations, this will
undoubtedly bring a severe challenge to the human resources service industry in
the short term, which has a sharp decline in revenue.
进一步分析，短期内，疫情已经给我国劳动密集型的服务业造成了显著的负面影响。由于新冠病毒的快速传播和人传人的特征，人员密集的餐饮、交通、零售、培训、娱乐、旅游、电影等行业收入已经出现断崖式的下降。以餐饮业为例，
基于员工健康和节约成本的考虑，许多商场和餐饮店采取缩短营业时间、减少上班人员数量等方式进行运营。根据恒大研究院的分析，受疫情的影响，这次春节期间的 7 天内餐饮业的损失就可能高达 5000 亿元。更加严重的是，高额的人工成本和固定投入已经给西贝等餐饮巨头带来巨大经济压力和现金流短缺的困境，
许多餐饮企业采取缩小经营范围或者关店观望等决策，行业内的人力需求降到了冰点，行业相关的人力派遣、人员培训等人力资源服务需求急剧下滑。
基于员工健康和节约成本的考虑，许多商场和餐饮店采取缩短营业时间、减少上班人员数量等方式进行运营。根据恒大研究院的分析，受疫情的影响，这次春节期间的 7 天内餐饮业的损失就可能高达 5000 亿元。更加严重的是，高额的人工成本和固定投入已经给西贝等餐饮巨头带来巨大经济压力和现金流短缺的困境，
许多餐饮企业采取缩小经营范围或者关店观望等决策，行业内的人力需求降到了冰点，行业相关的人力派遣、人员培训等人力资源服务需求急剧下滑。
Further analysis, in the short term, the
epidemic situation has caused a significant negative impact on China's
labor-intensive service industry. Due to the rapid spread of the new crown
virus and the characteristics of human-to-human transmission, the income of
industries such as intensive catering, transportation, retail, training,
entertainment, tourism, and movies has declined sharply. Taking the catering
industry as an example, many shopping malls and catering stores operate in ways
such as reducing business hours and reducing the number of employees due to
employee health and cost savings. According to the analysis of the Evergrande
Research Institute, due to the impact of the epidemic, the loss of the catering
industry within 7 days during the Spring Festival may be as high as 500 billion
yuan. What's more serious is that high labor costs and fixed inputs have
brought huge economic pressure and cash flow shortages to catering giants such
as Xibei. Many catering companies have adopted decisions such as narrowing
their business scope or closing their stores to wait and see. The demand has
dropped to the freezing point, and the demand for human resources services such
as industry-related human dispatch and personnel training has fallen sharply.
epidemic situation has caused a significant negative impact on China's
labor-intensive service industry. Due to the rapid spread of the new crown
virus and the characteristics of human-to-human transmission, the income of
industries such as intensive catering, transportation, retail, training,
entertainment, tourism, and movies has declined sharply. Taking the catering
industry as an example, many shopping malls and catering stores operate in ways
such as reducing business hours and reducing the number of employees due to
employee health and cost savings. According to the analysis of the Evergrande
Research Institute, due to the impact of the epidemic, the loss of the catering
industry within 7 days during the Spring Festival may be as high as 500 billion
yuan. What's more serious is that high labor costs and fixed inputs have
brought huge economic pressure and cash flow shortages to catering giants such
as Xibei. Many catering companies have adopted decisions such as narrowing
their business scope or closing their stores to wait and see. The demand has
dropped to the freezing point, and the demand for human resources services such
as industry-related human dispatch and personnel training has fallen sharply.
2. 新冠状病毒肺炎疫情给人力资源服务业带来的机遇
受疫情严重负面影响的同时，疫情面前的人力资源服务业也出现了新的发展机遇。以餐饮业为例，本次疫情一方面给餐饮行业带来严重的负面影响，但另一方面，外卖平台人手却极度紧缺，盒马鲜生、叮咚买菜等平台常常有商品但“外卖小哥已预约满”、无法派送订单的现象。近几日的新闻显示，盒马已与几家餐饮及企业商议借调员工的事宜。由于餐饮企业员工健康证齐全，同时具备食材初步加工处理的技能，故只要经过简单培训即可上岗工作。通过合作，盒马将承担疫情期间员工人工成本，此举可解决双方之间的困难。显然，疫情带来了共享人力资源的巨大商机，给人力资源服务业提供了弹性人员派遣、即插即用式人员培训等巨大业务发展的空间。
2. Opportunities Brought by COVID-19
Pneumonia to Human Resources Service Industry
Pneumonia to Human Resources Service Industry
Affected by the severe negative impact of
the epidemic, new development opportunities have also emerged in the human
resources service industry before the epidemic. Take the catering industry as
an example. On the one hand, the outbreak has severely negatively affected the
catering industry, but on the other hand, the take-out platform is extremely
short of staff. Hema Xiansheng, Dingdong buy vegetables and other platforms
often have goods but "Reservations are full" and the order cannot be
delivered. News in recent days shows that Hema has negotiated with several
restaurants and companies on the issue of seconding employees. As the catering
company employees have complete health certificates and have the skills for
initial processing and processing of ingredients, they can take up their jobs
after simple training. Through cooperation, Hema will bear the labor costs of
employees during the epidemic, which can solve the difficulties between the two
parties. Obviously, the epidemic has brought huge business opportunities to share
human resources and provided the human resources service industry with great room
for business development such as flexible staffing and plug-and-play training.
the epidemic, new development opportunities have also emerged in the human
resources service industry before the epidemic. Take the catering industry as
an example. On the one hand, the outbreak has severely negatively affected the
catering industry, but on the other hand, the take-out platform is extremely
short of staff. Hema Xiansheng, Dingdong buy vegetables and other platforms
often have goods but "Reservations are full" and the order cannot be
delivered. News in recent days shows that Hema has negotiated with several
restaurants and companies on the issue of seconding employees. As the catering
company employees have complete health certificates and have the skills for
initial processing and processing of ingredients, they can take up their jobs
after simple training. Through cooperation, Hema will bear the labor costs of
employees during the epidemic, which can solve the difficulties between the two
parties. Obviously, the epidemic has brought huge business opportunities to share
human resources and provided the human resources service industry with great room
for business development such as flexible staffing and plug-and-play training.
3. 面对新冠状病毒肺炎疫情的人力资源服务业发展对策建议
虽然我国经济长期向好态势不会改变，但经过这次疫情，社会经济中的行业发展新态势、行业发展周期、企业经营和管理方式、企业人力资源管理和服务需求都将会发生明显的变化，给人力资源服务业带来新的挑战和机遇，人力资源服务企业应与时俱进、积极应对。
首先，人力资源服务企业应顺应行业发展的新态势，主动和积极地拓展快速
发展的行业关联业务。从快速发展的行业需求来看，受这次疫情的影响，与人民
生命和健康关联的产业如生物制药行业、医院服务行业、大健康行业（包括口罩、免手洗消毒液、喷剂生产行业）等未来将面临更多的发展需求。与此对应的是，这些行业的人力资源服务需求将会出现明显提升。这一态势下，人力资源服务企业应早做谋划，顺应这些发展需求。
3. Suggestions for the development of human the resources service industry in the face of the COVID-19 pneumonia epidemic
Although the long-term positive trend of
China's economy will not change, after this epidemic, new trends in the
development of industries in the social economy, industry development cycles,
corporate operations and management methods, corporate human resource
management and service demand will all undergo significant changes. To bring
new challenges and opportunities to the human resources service industry, human
resources service enterprises should keep pace with the times and actively
respond.
China's economy will not change, after this epidemic, new trends in the
development of industries in the social economy, industry development cycles,
corporate operations and management methods, corporate human resource
management and service demand will all undergo significant changes. To bring
new challenges and opportunities to the human resources service industry, human
resources service enterprises should keep pace with the times and actively
respond.
First of all, human resource service
enterprises should adapt to the new trend of industry development and actively
and actively expand the rapidly developing industry-related business. From the perspective of rapidly developing industry needs, affected by the epidemic,
industries related to people's lives and health, such as biopharmaceutical industry,
hospital service industry, and large health industry (including masks,
hands-free disinfectant, spray production industry) Such as the future will
face more development needs. Correspondingly, the demand for human resources
services in these industries will significantly increase. In this situation,
human resource service companies should plan early to meet these development
needs.
enterprises should adapt to the new trend of industry development and actively
and actively expand the rapidly developing industry-related business. From the perspective of rapidly developing industry needs, affected by the epidemic,
industries related to people's lives and health, such as biopharmaceutical industry,
hospital service industry, and large health industry (including masks,
hands-free disinfectant, spray production industry) Such as the future will
face more development needs. Correspondingly, the demand for human resources
services in these industries will significantly increase. In this situation,
human resource service companies should plan early to meet these development
needs.
其次，人力资源服务企业应针对性地基于自身优势，为若干反周期性行业设立共享人力资源库。未来人力资源服务行业可预判疫情过后社会经济结构和企业需求的动态趋势，及时调整自身的业务内容和范围，主动研究各行业业务波峰波谷关系，为若干具有“错峰”性质的反周期行业设立共享人力资源库。如此 AB 两个行业即可在人力资源服务平台上共享员工资源，实现“不求所有，但求所用”。再次，未来人力资源服务的一个重点是打造高效快速的共享人力平台服务。
Secondly, human resource service
enterprises should set up a shared human resource bank for several
counter-cyclical industries based on their own advantages. In the future, the
human resources service industry can predict the dynamic trends of the
socio-economic structure and corporate needs after the epidemic, adjust its own
business content and scope in a timely manner, and actively study the business
wave-to-valley relationships of various industries. It is a number of
counter-cyclical industries with a “wrong peak” nature. Set up a shared human
resources database. In this way, the two industries of AB can share staff
resources on the human resources service platform, and realize "don't ask
for everything but seek for use." Thirdly, a focus of future human
resources services is to create an efficient and fast shared human platform
service.
enterprises should set up a shared human resource bank for several
counter-cyclical industries based on their own advantages. In the future, the
human resources service industry can predict the dynamic trends of the
socio-economic structure and corporate needs after the epidemic, adjust its own
business content and scope in a timely manner, and actively study the business
wave-to-valley relationships of various industries. It is a number of
counter-cyclical industries with a “wrong peak” nature. Set up a shared human
resources database. In this way, the two industries of AB can share staff
resources on the human resources service platform, and realize "don't ask
for everything but seek for use." Thirdly, a focus of future human
resources services is to create an efficient and fast shared human platform
service.
本次疫情将推动企业的办公和运营方式将会发生较大的变化。视频会议、居家办公、虚拟团队管理、在线教育行业有望取得快速发展，并由此推动移动电商、虚拟社交、游戏、视频、直播、导流等一大批产业的发展和颠覆性变化。为确保个体健康和企业绩效，企业将会在保留必要的线下活动基础上尽可能选择线上的业务运营和人员管理模式。为应对这些变化，人力资源服务企业可通过构建高效、专业和快速共享的互联网工作平台来为众多中小型企业提供相关的人力服务。第三方人力资源服务企业科借助互联网平台，短周期、细颗粒地撮合企业任务端需求和市场人才端供给。此点也是人力资源服务行业未来发展的“第二曲线”，可开拓的业务创新领域包括：辅助企业管理者开展任务分解，明确技能需求；辅助企业管理者开展任务过程管理，嵌入实时绩效控制策略；对接至市场人才库；持续优化灵活雇员的用工体验；薪税结算等。
The epidemic will promote major changes in
the way companies work and operate. Video conferencing, home office, virtual
team management and online education are expected to achieve rapid
development, which will promote the development and disruptive changes of a a large number of industries such as mobile e-commerce, virtual social
networking, games, video, live streaming, and diversion. To ensure individual
health and corporate performance, companies will choose an online business
operations and personnel management models as much as possible while retaining
the necessary offline activities. To cope with these changes, human resource
service companies can provide related human services to many small and
medium-sized enterprises by building an efficient, professional, and quickly
shared Internetwork platform. The third-party human resources service
enterprise division uses the Internet platform to match the demand of the
enterprise's task side and the supply of talent in the market in a short period
of time and in fine particles. This point is also the "second curve"
of the future development of the human resources service industry. The areas of
business innovation that can be explored include: assisting enterprise managers
to perform task decomposition and clarifying skills requirements; assisting
enterprise managers to perform task process management, and embedding real-time
performance control strategies; Dock to the market talent pool; continue to
optimize the employment experience of flexible employees; payroll settlement,
etc.
the way companies work and operate. Video conferencing, home office, virtual
team management and online education are expected to achieve rapid
development, which will promote the development and disruptive changes of a a large number of industries such as mobile e-commerce, virtual social
networking, games, video, live streaming, and diversion. To ensure individual
health and corporate performance, companies will choose an online business
operations and personnel management models as much as possible while retaining
the necessary offline activities. To cope with these changes, human resource
service companies can provide related human services to many small and
medium-sized enterprises by building an efficient, professional, and quickly
shared Internetwork platform. The third-party human resources service
enterprise division uses the Internet platform to match the demand of the
enterprise's task side and the supply of talent in the market in a short period
of time and in fine particles. This point is also the "second curve"
of the future development of the human resources service industry. The areas of
business innovation that can be explored include: assisting enterprise managers
to perform task decomposition and clarifying skills requirements; assisting
enterprise managers to perform task process management, and embedding real-time
performance control strategies; Dock to the market talent pool; continue to
optimize the employment experience of flexible employees; payroll settlement,
etc.
最后，应着力塑造有高度敏捷和弹性的人力资源服务业服务新发展格局。本次疫情后，影响我国社会经济的不确定性明显增多，企业经营决策者更可能决策和践行弹性人力资源的管理，包括采取商业流程外包（BPO）、共享人力资源服务、超级专业化、HRsaas、项目人力资源管理等。弹性人力管理不但能节约成本，也是应对未来不确定性的一个法宝。为应对这些可能的变局，人力资源服务企业应早做规划，通过与自身服务内容的弹性应对市场需求的弹性变化，以顺应疫情带来的市场变局。
Finally, efforts should be made to shape
the new development pattern of highly agile and flexible human resources
service industry services. After this epidemic, the uncertainty affecting
China's socio-economic situation has increased significantly. Business decision
makers are more likely to make decisions and practice flexible human resource
management, including business process outsourcing (BPO), shared human resource
services, super specialization, HRsaas, project human resource management, etc.
Flexible manpower management not only saves costs, it is also a magic weapon to
deal with future uncertainty. In order to cope with these possible changes,
human resource service companies should plan early and respond to the changes
in market demand through the flexibility of their own service content in order
to adapt to market changes brought about by the epidemic.
the new development pattern of highly agile and flexible human resources
service industry services. After this epidemic, the uncertainty affecting
China's socio-economic situation has increased significantly. Business decision
makers are more likely to make decisions and practice flexible human resource
management, including business process outsourcing (BPO), shared human resource
services, super specialization, HRsaas, project human resource management, etc.
Flexible manpower management not only saves costs, it is also a magic weapon to
deal with future uncertainty. In order to cope with these possible changes,
human resource service companies should plan early and respond to the changes
in market demand through the flexibility of their own service content in order
to adapt to market changes brought about by the epidemic.
总之，新冠状病毒肺炎疫情既给我国人力资源服务业带来严峻的挑战，也给人力资源服务业带来一定的发展机遇。人力资源服务行业和企业应顺势而为，积极关注和拓展快速发展的行业关联业务，加快人力服务内容和服务方式的有效变革，积极打造有行业和企业特色的超级互联网工作平台，并通过为企业提供更有温度和针对性的服务来推动自身和行业的持续发展。
In short, the COVID-19 pneumonia epidemic
not only brings severe challenges to the human resources service industry in
China, but also brings certain development opportunities to the human resources
service industry. The human resources service industry and enterprises should
follow the trend, actively pay attention to and expand the rapidly developing
industry-related business, accelerate the effective transformation of human
service content and service methods, and actively build a super Internetwork
platform with industry and corporate characteristics. Provide more temperature
and targeted services to promote the sustainable development of itself and the
industry.
not only brings severe challenges to the human resources service industry in
China, but also brings certain development opportunities to the human resources
service industry. The human resources service industry and enterprises should
follow the trend, actively pay attention to and expand the rapidly developing
industry-related business, accelerate the effective transformation of human
service content and service methods, and actively build a super Internetwork
platform with industry and corporate characteristics. Provide more temperature
and targeted services to promote the sustainable development of itself and the
industry.
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